Small Business UK

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London plumber in a vintage Transit van checking his phone for job enquiries on a South London street
AI SolutionsTradesPlumbing

When the Quote Was Wrong Before He Even Left the Van

Terry Walsh ran a three-van plumbing firm on late-night emails and guesswork quotes. Then the quotes started sending themselves — while he slept.

Marco Lobo
Marco Lobo·6 Mar 2026·8 min read