agent skills

2 articles

Older retiring colleague handing a worn ring-binder labelled "Processes — Mary, since ’94" to a younger colleague — institutional knowledge in files, not model memory

AI AutomationAI institutional knowledgeClaude Cowork

The Librarian Principle

Rachel had spent nine months building something she was genuinely proud of. She was head of marketing at a London management consultancy. She had fed their Claude Cowork environment everything — forty newsletters, voice guides, partner bios. The assistant knew them. Then the platform changed its pricing.

Marco Lobo·13 Mar 2026·6 min read

Operations team reviewing AI workflow dashboard — bridging the gap between rigid automation and open AI chat with agent skills

AI AutomationAI agent workflowsClaude Code

The Gap Between the Rails

David pulled up the weekend report on a Monday at 7:40 a.m. His AI intake system had processed 47 queries. 40 handled without escalation. 7 flagged for human review. He clicked through the 7. They were all the reasonable ones. That was the problem.

Marco Lobo·13 Mar 2026·6 min read