AI Automation
3 articles
The Librarian Principle
Rachel had spent nine months building something she was genuinely proud of. She was head of marketing at a London management consultancy. She had fed their Claude Cowork environment everything — forty newsletters, voice guides, partner bios. The assistant knew them. Then the platform changed its pricing.
The Gap Between the Rails
David pulled up the weekend report on a Monday at 7:40 a.m. His AI intake system had processed 47 queries. 40 handled without escalation. 7 flagged for human review. He clicked through the 7. They were all the reasonable ones. That was the problem.
The Prompt That Never Worked
It was a Thursday afternoon in Frankfurt, and Sarah was staring at two outputs on the same screen. Same model. Same prompt. Different analysts. One output was crisp and accurate. The other missed a critical indemnity cap. The prompt was perfect. That was the problem.
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