self-improving AI

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Older retiring colleague handing a worn ring-binder labelled "Processes — Mary, since ’94" to a younger colleague — institutional knowledge in files, not model memory
AI AutomationAI institutional knowledgeClaude Cowork

The Librarian Principle

Rachel had spent nine months building something she was genuinely proud of. She was head of marketing at a London management consultancy. She had fed their Claude Cowork environment everything — forty newsletters, voice guides, partner bios. The assistant knew them. Then the platform changed its pricing.

Marco Lobo
Marco Lobo·13 Mar 2026·6 min read