human-in-the-loop AI

The Queries That Broke the Pipeline

David pulled up the weekend report on a Monday at 7:40 a.m. His Amsterdam logistics company's AI intake system had processed 47 queries. 40 handled. 7 flagged for human review. He clicked through the 7. Every single one was a query a senior coordinator would have resolved in three minutes. That was the problem.

Marco Lobo·Mar 13, 2026·6 min read