AI Automation
3 articles

The Nine-Month Rebuild That Took a Week
Rachel had spent nine months building something she was genuinely proud of. She was head of marketing at a London management consultancy. She'd fed their Claude Cowork environment everything. The assistant knew them. Then the platform changed its pricing. Nine months of calibration didn't survive the migration.

The Queries That Broke the Pipeline
David pulled up the weekend report on a Monday at 7:40 a.m. His Amsterdam logistics company's AI intake system had processed 47 queries. 40 handled. 7 flagged for human review. He clicked through the 7. Every single one was a query a senior coordinator would have resolved in three minutes. That was the problem.

The Prompt That Broke at Scale
It was a Thursday afternoon in Frankfurt, and Sarah was staring at two outputs on the same screen. Same prompt. Same clause. Different analysts. One output was crisp. The other missed a critical indemnity cap. The prompt was fine. The architecture was the problem.
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