agent skills

2 articles

Older retiring colleague handing a worn ring-binder labelled "Processes — Mary, since ’94" to a younger colleague — institutional knowledge in files, not model memory

AI AutomationAI institutional knowledgeClaude Cowork

The Nine-Month Rebuild That Took a Week

Rachel had spent nine months building something she was genuinely proud of. She was head of marketing at a London management consultancy. She'd fed their Claude Cowork environment everything. The assistant knew them. Then the platform changed its pricing. Nine months of calibration didn't survive the migration.

Marco Lobo·Mar 13, 2026·6 min read

Operations team reviewing AI workflow dashboard — bridging the gap between rigid automation and open AI chat with agent skills

AI AutomationAI agent workflowsClaude Code

The Queries That Broke the Pipeline

David pulled up the weekend report on a Monday at 7:40 a.m. His Amsterdam logistics company's AI intake system had processed 47 queries. 40 handled. 7 flagged for human review. He clicked through the 7. Every single one was a query a senior coordinator would have resolved in three minutes. That was the problem.

Marco Lobo·Mar 13, 2026·6 min read