AI Automation

3 articles

Older retiring colleague handing a worn ring-binder labelled "Processes — Mary, since ’94" to a younger colleague — institutional knowledge in files, not model memory
AI AutomationAI institutional knowledgeClaude Cowork

The Nine-Month Rebuild That Took a Week

Rachel had spent nine months building something she was genuinely proud of. She was head of marketing at a London management consultancy. She'd fed their Claude Cowork environment everything. The assistant knew them. Then the platform changed its pricing. Nine months of calibration didn't survive the migration.

Marco Lobo
Marco Lobo·Mar 13, 2026·6 min read
Operations team reviewing AI workflow dashboard — bridging the gap between rigid automation and open AI chat with agent skills
AI AutomationAI agent workflowsClaude Code

The Queries That Broke the Pipeline

David pulled up the weekend report on a Monday at 7:40 a.m. His Amsterdam logistics company's AI intake system had processed 47 queries. 40 handled. 7 flagged for human review. He clicked through the 7. Every single one was a query a senior coordinator would have resolved in three minutes. That was the problem.

Marco Lobo
Marco Lobo·Mar 13, 2026·6 min read
Desk with open laptop showing agent skill architecture — building Claude skills and plugins for consistent AI output
AI AutomationClaude skillsagent workflows

The Prompt That Broke at Scale

It was a Thursday afternoon in Frankfurt, and Sarah was staring at two outputs on the same screen. Same prompt. Same clause. Different analysts. One output was crisp. The other missed a critical indemnity cap. The prompt was fine. The architecture was the problem.

Marco Lobo
Marco Lobo·Mar 13, 2026·6 min read

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